Chaitanya Reddy J
Enterprise UX Director | Open to opportunities
Signal over noise
I build UX organizations that create competitive advantage, through AI-integrated product delivery, cross-functional leadership and design strategy that moves at the speed of the business.
Leadership philosophy
Strategic foresight
Anticipate market needs and technological opportunities before they become obvious - positioning teams to lead product evolution rather than respond to it.
In practice: Led AI in SDLC initiative at CBRE, reducing design-to-development time by 60%+ and establishing enterprise guardrails before AI adoption became industry standard
Data driven decisions
Balance user insights with business outcomes - using analytics and measurement frameworks to connect design investment to competitive advantage.
In practice: Deployed UX measurement frameworks across 15 CBRE products, translating design outcomes into quantifiable business metrics that informed C-level investment decisions.
Systems thinking
Design scalable frameworks for teams and products - building infrastructure that enables consistent quality without creating dependency on any single person.
In practice: Built CBRE APAC UX function from zero to 31 designers and researchers across 3 countries within 2 years, with governance structures that outlast the individuals.
Cross-functional excellence
Bridge design, engineering, and business by operating as a connector - not a design advocate lobbying other functions, but a shared-outcomes leader who makes parallel work possible.
In practice: Established cross-functional product councils at CBRE, aligning AI strategy with business priorities and go-to-market decisions across 3 lines of business.
“She leads beyond the boundaries of her function – influencing direction, bringing stakeholders along, and translating design thinking into outcomes that resonate at the business level. She’s exactly the kind of person who raises the ceiling on what a team believes it can do.“
Recent case studies
Career history
CBRE Inc. – Senior Manager, Product User Experience
Role operating at Director-equivalent scope
May 2022 – To Date | Richardson, United States
Lead enterprise UX transformation across a global product portfolio – integrating AI into the SDLC, building organizational capability, and driving cross-functional alignment between design, engineering, and business strategy across global markets.
Strategic product innovation & AI integration
- Spearheaded AI-driven product roadmap transformation across the enterprise portfolio – reducing time-to-market by >60% across 8+ business lines
- Directed Builder.io and Figma Make implementation, embedding AI-assisted delivery into core product workflows
- Architected tool stack consolidation achieving significant cost optimization and licensing efficiency
- Established cross-functional product councils aligning AI strategy with business priorities and go-to-market decisions
Enterprise UX metrics & business impact
- Deployed UX measurement frameworks across 15 digital products – establishing consistent quality standards at portfolio scale
- Led strategic redesign initiatives delivering measurable satisfaction and engagement improvements across enterprise customer segments
- Implemented AI-enhanced feedback tools improving research quality and stakeholder adoption across product teams
- Translated user insights into quantifiable business outcomes, directly informing strategic investment decisions
Global design organization & talent strategy
- Built and scaled a global design and research organization – 6 principal/lead designers and 8+ researchers across geographies
- Established professional development frameworks enabling 50 team members to achieve industry certifications
- Achieved 30% reduction in time-to-market through process optimization and cross-geographic collaboration
- Architected UX governance structures supporting 6 strategic products with enterprise-wide design standards
- Created scalable operational playbooks and centralized design repositories enabling consistent quality across distributed teams
CBRE Inc. – Manager, User Experience
April 2020 – April 2022
Built CBRE’s APAC UX function from zero – establishing enterprise-grade design capabilities across emerging markets and driving product adoption through cross-functional alignment and cultural transformation across India, China, and Australia.
Building at scale
- Built and led a 20 person UX design and research team across India, China, and Australia from the ground up – establishing enterprise-grade capability where none existed
- Orchestrated global resource allocation across three lines of business, optimizing capacity and delivery across time zones and markets
- Developed scalable team structures and operational frameworks enabling distributed teams to deliver consistently at enterprise standard
Product adoption
- Drove organizational shift toward product adoption through targeted design and cultural transformation initiatives
- Built cross-functional partnerships with product, technology, and business teams – embedding design thinking into core development processes
- Increased user adoption and product engagement through culturally-aligned design strategies tailored to each market
Product leadership
- Owned UX design and research for CBRE’s Property Management suite – delivering complex, multi-tenant solutions across diverse customer segments
- Led end-to-end design strategy from discovery through delivery for flagship enterprise products
- Established design excellence standards across the Property Management portfolio – creating a baseline for quality and consistency at scale
“As her manager, I’ve come to depend on Chaitanya’s tenacity and operational mindset. She leads her team with a tireless focus on delivering real value… currently overseeing our AI prototyping exploration and truly exemplifies what it means to be someone you can count on.“
Chris Quinn · UX Director, CBRE
Direct manager · February 2026
Infosys Ltd. – Manager, User Experience
May 2018 – February 2020
Scaled Infosys Digital – a dedicated UX division that created new revenue streams by securing multimillion-dollar enterprise clients, building a high-performing team, and delivering complex software solutions across global industry verticals.
Business development & client growth
- Built a client base of 10+ active accounts with multiple concurrent engagements – establishing Infosys as a trusted enterprise UX partner
- Secured multimillion-dollar programs from NextEra, Tomra and SCI – growing revenue through strategic client acquisition and account expansion
- Cultivated long-term strategic relationships that extended beyond individual projects into sustained partnerships
Talent development & team building
- Recruited and onboarded 10+ UX professionals, building the foundational team for a net-new division from the ground up
- Established a culture of continuous learning and professional advancement – developing emerging talent into leadership roles
- Built sustainable team infrastructure and deep bench strength to support delivery at scale across concurrent engagements
Enterprise solutions delivery
- Delivered enterprise software solutions for clients across diverse geographies and industry verticals
- Managed complex engagements end-to-end – from discovery through delivery – maintaining high standards across multiple concurrent programs
- Ensured quality and client satisfaction across multimillion-dollar programs, building a delivery reputation that supported ongoing account growth
Oracle – Senior Designer, User Experience
October 2016 – April 2018
Led UX strategy for Oracle’s cloud-based capital asset planning platform – a $6B+ revenue product -championing design thinking, establishing foundational design systems, and building research capability that shifted the organization toward insight-driven product decisions
Design leadership & strategic impact
- Led UX engagement for a $6B+ revenue product – setting design direction for a core enterprise cloud platform
- Championed design thinking and iterative lean design cycles, embedding stakeholder feedback into every stage of product development
- Drove design-informed decision making across the enterprise product portfolio – connecting UX outcomes to business strategy
Design systems & infrastructure
- Developed and implemented corporate UX design guidelines ensuring consistency across all digital products
- Created reusable pattern libraries and component architecture – establishing a single source of truth for design decisions across teams
- Built scalable design infrastructure that accelerated design-to-development handoff and enabled consistency across multiple product lines
User research & insights
- Applied mixed-method research – card sorting, contextual interviews, usability testing, and persona development – to ground product decisions in evidence
- Established a research-informed design culture, shifting the team from assumption-based to insight-driven decision making
- Built research capabilities that influenced the organization’s broader approach to product development and design investment
“Chaitanya built and led global teams of UX designers and researchers. She nurtured talent and created a vibrant team culture… worked in partnership with cross-functional leaders to develop UX strategy, resourcing plans, and operational approaches.”
Laura Hahn · Senior Product Executive, CBRE
Direct manager · November 2023
Independent Consultant & Founder
May 2015 – September 2016
Made a deliberate pivot from enterprise consulting into UX design – founding a digital product venture, delivering client work across multiple markets, and building the foundational craft and methodology that underpins the enterprise leadership career that followed.
Venture creation & entrepreneurial execution
- Founded a digital product and merchandise design venture – taking calculated entrepreneurial risk to enter an emerging field from an established consulting career
- Delivered design solutions across multiple client engagements, targeting specific market segments and maintaining operational efficiency under a lean model
- Built proprietary digital product offerings while managing end-to-end business operations as a solo founder
Craft development & global perspective
- Acquired foundational UX expertise through structured learning, hands-on client work, and immersive collaboration with practitioners across multiple countries
- Undertook freelance digital transformation projects for local businesses – building practical design and delivery skills in real-world contexts
- Developed a global professional network and cross-cultural fluency that directly informed later success leading distributed international teams
Earlier experience
Senior consultant Oracle applications
2012 – 2015 | Infosys Ltd
- Led Oracle CRM implementations for enterprise clients – managing end-to-end delivery from requirements through deployment
- Owned change management and stakeholder alignment, ensuring adoption and deployment success across complex organizational environments
- Delivered training and post-implementation support that drove user adoption and sustained client satisfaction
Consultant Oracle applications
2007 – 2012 | Tech Mahindra
- Supported Oracle SCM implementations for enterprise clients across requirements gathering, configuration, and deployment
- Optimized supply chain processes through technology enablement and strategic change management
- Delivered business process improvements through Oracle systems configuration – building the enterprise consulting foundation that preceded a deliberate move into UX design & product leadership
The best design leaders don’t just ship beautiful, usable products. They build the systems, teams and capabilities that make beautiful products possible.
The work that follows is evidence of that – systems built to outlast the people
who built them, teams enabled to deliver without bottlenecks, AI and new technology applied
not as a trend but as a structural advantage.
“Chaitanya for me has set a benchmark for what a manager and a leader should be. She has a level of emotional intelligence rarely found these days.”
Shravan Kohli · National Lead, Bajaj Finserv
Direct report · April 2023
What I bring
Experience & reach
Global team leadership – built and scaled UX organizations across the USA, India, China, and Australia
Enterprise at scale – 16+ years leading UX & product across CBRE, Infosys, and Oracle; including Oracle CRM implementations for enterprise clients
Organizational growth – scaled UX functions from the ground up to 30+ person global teams
Measurable business impact – consistent track record translating design decisions into quantifiable outcomes
Capabilities that differentiate
Strategy and execution – operate at both levels, setting direction & delivering outcomes without delegating one for the other
Organizational builder – Build teams, culture and sustainable capability – not just design output
Business fluency – Translate design impact for C-level audiences and navigate business constraints to find viable solutions
AI and emerging tech – Hands-on practical implementation and governance in enterprise contexts
Global perspective – Built and led teams across cultures and markets – understands how to scale design while respecting local context and organizational nuance
FAQs
TEAM BUILDING
How do you build and scale UX teams across different markets?
I’ve built UX organizations from zero across the US, India, China, and Australia – scaling to a 20 person global team while maintaining delivery quality across time zones and cultures. The approach is consistent: hire for capability and cultural fluency, establish shared standards early, and create development frameworks that grow people into leadership. Global standardization and local adaptation aren’t in tension – they require each other.
BUSINESS IMPACT
What’s your approach to demonstrating UX ROI?
I connect design decisions directly to business outcomes – not as a post-hoc exercise, but as part of how work gets scoped and prioritized. At CBRE, this meant deploying UX measurement frameworks across 15 products, presenting at quarterly C-level business reviews, and framing every design investment in terms of time-to-market, adoption, and competitive differentiation. Design earns its seat at the table by speaking the language of the business.
STAKEHOLDER ALIGNMENT
How do you handle stakeholder conflicts about design decisions?
I treat conflict as a signal that alignment hasn’t been established early enough – so I focus on getting there before decisions become contested. In practice this means facilitated workshops at the problem-framing stage, evidence-based presentations that ground debate in user data, and rapid prototyping that makes abstract disagreements concrete. When conflict does arise, I navigate it by refocusing all parties on shared outcomes rather than competing preferences.
DELIVERY
How do you integrate UX research into fast-paced development cycles?
Through dual-track delivery – running discovery in parallel with build so research informs the next sprint rather than blocking the current one. At CBRE I implemented this across a 15-product portfolio, combining continuous feedback loops with targeted methods – usability testing, contextual interviews, card sorting – calibrated to the decision at hand. The goal is research that reduces rework, not research that adds process.
PEOPLE LEADERSHIP
What’s your strategy for mentoring and developing design talent?
I build structured development frameworks rather than relying on informal mentorship. At CBRE this meant enabling 50+ team members to achieve L&D targets including NN/g AI certification, with clear pathways from individual contributor to leadership. I look for people with high potential and invest in the conditions – coaching, challenge, and visibility – that allow them to grow faster than the org chart would suggest.
COLLABORATION
What’s your approach to cross-functional collaboration?
I operate as a connector across design, engineering, product, and business – not as a design advocate lobbying other functions. At CBRE I established cross-functional product councils that embedded design into strategic planning rather than treating it as a downstream delivery function. The tools matter less than the relationships and shared accountability structures that make parallel work possible.
GLOBAL PERSPECTIVE
How do you adapt UX strategies for different cultural markets?
From direct experience building teams across India, China, Australia, and the US, I’ve learned that cultural adaptation is a design problem – it requires the same rigor as any other user research challenge. I combine regional research methodologies with local team expertise, using global consistency as a baseline and local behavioral insight as the override condition. The result is design that travels without losing relevance.
LEADERSHIP TRANSITION
How do you approach your first 90 days in a new leadership role?
I spend the first 30 days listening more than directing – mapping the landscape of stakeholders, team capability, existing processes, and unspoken organizational constraints. Days 30–60 are about establishing trust and identifying the highest-leverage opportunities for early wins that build credibility without disrupting what’s working. By day 90 I have a clear point of view on where to invest, what to change, and how to sequence it – and I’ve shared that view with the people who need to co-own it.
Chaitanya Reddy J
Enterprise UX Director · 17+ years · CBRE · Infosys · Oracle
USA · India · China · Australia · AI-integrated SDLC
OPEN TO OPPORTUNITIES
If my work resonates – let’s talk.
Strategic leadership, hands-on delivery and applying AI to real business & product challenges. If that’s the kind of thinking your team needs, I’d welcome the conversation.
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